At Juan 375, we understand that handing over personal information to any online platform requires a level of trust that has to be earned. This Privacy Policy explains, in straightforward terms, exactly what personal data Juan 375 collects from you, why we collect it, how we use it, who we share it with, how long we keep it, and what rights you have over it at any point during your relationship with us.
Juan 375 is committed to protecting the privacy of all its members in full compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations. We have appointed a Data Privacy Officer (DPO) whose contact details are at the end of this policy. If you have any concern at all about your personal data, the DPO is your direct line.
By registering an account, depositing funds, or otherwise using the Juan 375 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms and Conditions, which govern your overall use of the platform.
Plain-language summary: This policy tells you what data Juan 375 holds about you and why. We collect only what we need to run the platform properly and keep you safe. We don't sell your data to third parties — period.
Juan 375 collects personal data from you through several channels: directly from you during registration and account management, automatically through your use of the platform, and occasionally from third-party service providers who assist us in operating the platform.
Information you provide directly:
- Full legal name as it appears on a government-issued Philippine ID
- Date of birth (for age verification — you must be 21 or older)
- Philippine mobile number used for account registration and communications
- Email address (if provided)
- GCash, Maya, or other payment account details used for transactions
- Government-issued ID documents submitted for identity verification
- Proof of payment method ownership (for withdrawal verification)
- Communications with Juan 375 support via live chat, email, Viber, or Messenger
Information collected automatically:
- Device identifiers including device model, operating system version, and unique device ID
- Browser type and version, screen resolution, and language settings
- IP address and approximate geolocation data derived from it
- Session logs including login times, pages visited, games played, bets placed, and session durations
- Transaction history including all deposits, withdrawals, bonus credits, and wagering activity
- Cookies and similar tracking technologies as described in Section 5
Note: Juan 375 does not collect sensitive personal information such as biometric data, health records, or political affiliations. The only sensitive category we process is your government ID for age and identity verification — strictly for compliance purposes.
Juan 375 processes your personal data only for specific, legitimate purposes. We do not use your data for anything beyond what's described here without seeking your explicit consent first.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, mobile number, DOB, email | Contractual necessity |
| Age and identity verification | Government ID, name, DOB | Legal obligation (RA 9287, PAGCOR rules) |
| Processing deposits and withdrawals | Payment account details, transaction logs | Contractual necessity |
| Fraud prevention and security monitoring | Device ID, IP, session logs, transaction patterns | Legitimate interest / legal obligation |
| Bonus and promotion management | Wagering history, deposit records | Contractual necessity |
| Customer support communications | Account data, message history | Contractual necessity |
| Responsible gaming monitoring | Session duration, loss patterns, betting behavior | Legal obligation / legitimate interest |
| Platform improvement and analytics | Anonymized usage data, session logs | Legitimate interest |
| Regulatory compliance and reporting | Account and transaction data as required | Legal obligation |
| Promotional communications (opt-in only) | Mobile number, email, play preferences | Consent |
Promotional communications from Juan 375 — including bonus announcements, event notifications, and platform updates — are only sent to members who have opted in to receive them. You can manage your communication preferences from your account settings at any time, or by contacting support.
Juan 375 does not sell, rent, or trade your personal data to any third party for commercial purposes. Full stop. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Service providers: Juan 375 works with a limited number of third-party service providers who process data on our behalf under strict data processing agreements. These include:
- Payment processors (GCash/GXI, Maya, BancNet, and card networks) — who receive transaction data necessary to process your deposits and withdrawals.
- Identity verification providers — who assist with KYC (Know Your Customer) checks required under Philippine anti-money laundering regulations.
- Game content providers — who operate the live casino feeds, slot RNG systems, and Sabong streams integrated into the Juan 375 platform. These providers receive anonymized session data for game integrity purposes.
- Cloud infrastructure providers — who host platform data in secure data centers under confidentiality agreements consistent with Philippine data protection requirements.
Regulatory and law enforcement authorities: Juan 375 will disclose account and transaction data to Philippine government agencies, law enforcement bodies, and regulatory authorities (including PAGCOR and AMLC) when legally required to do so. We are not required to notify you before making such disclosures where the law prohibits it.
Business transfers: In the unlikely event of a merger, acquisition, or asset sale involving Juan 375, member data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and provided with options regarding your data before the transfer takes effect.
Important: No Juan 375 employee, contractor, or service provider is authorized to access or disclose your account or payment information for any purpose not described in this policy. Unauthorized disclosure is a violation of both this policy and Philippine law and will result in disciplinary action and legal consequences.
Juan 375 uses cookies and similar technologies to make the platform function correctly, improve your experience, and maintain the security of your session. A cookie is a small data file stored on your device when you visit a website. Juan 375 uses the following categories of cookies:
- Essential cookies: Required for the platform to function. These include your session authentication cookie (keeping you logged in), CSRF protection tokens, and cookies that remember your language and region preferences. These cannot be disabled without breaking core platform functionality.
- Functional cookies: Remember your preferences such as your preferred games, table limits, and platform settings. These improve your experience but are not strictly necessary.
- Analytics cookies: Collect anonymized data about how members use the platform — which pages are visited, which games are played most, where users drop off during registration. This data helps Juan 375 identify and fix usability problems. The data is aggregated and does not identify individual members.
- Security cookies: Help detect unusual login patterns, multiple account activity, and potential fraud. These are essential for protecting your account and other members on the platform.
Juan 375 does not use third-party advertising cookies. You will not be tracked across other websites for the purpose of serving Juan 375 advertisements based on your browsing history. The cookies Juan 375 uses are strictly limited to those necessary for operating and improving the platform itself.
You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from using the platform. Disabling functional and analytics cookies will reduce but not eliminate your ability to use Juan 375.
Juan 375 keeps your personal data only for as long as is necessary to fulfill the purposes for which it was collected, plus any additional period required by applicable Philippine law. The specific retention periods we apply are:
- Active account data (name, contact details, payment account details): retained for the duration of your account and for 5 years after your last account activity, in compliance with Philippine anti-money laundering record-keeping requirements.
- Transaction records (deposits, withdrawals, wagers): retained for 10 years from the date of each transaction in compliance with the Anti-Money Laundering Act (AMLA) and its implementing regulations.
- Identity verification documents (government IDs): retained for the duration of your account and 5 years after account closure.
- Communication records (support chat transcripts, emails): retained for 3 years from the date of the communication.
- Gameplay session logs: retained for 2 years for dispute resolution and game integrity purposes.
- Marketing communication preferences and opt-in records: retained until you withdraw consent, plus 1 year for compliance documentation.
When data reaches the end of its retention period, Juan 375 securely deletes or anonymizes it. Anonymized aggregate data derived from your activity (e.g., generalized usage statistics) may be retained indefinitely as it no longer identifies you.
Protecting your personal data is a technical priority at Juan 375, not just a policy commitment. The following security measures are in place across our infrastructure:
- End-to-end encryption: All data transmitted between your device and Juan 375 servers is encrypted using TLS 1.2 or higher. You can verify this by checking for the padlock icon in your browser address bar when visiting juan375.click.
- Encryption at rest: Sensitive data stored on Juan 375 servers — including identity documents and payment account references — is encrypted at rest using AES-256 encryption.
- Access controls: Only authorized personnel with a documented operational need can access personal data. Access is role-based, logged, and regularly audited. No general employee has access to full payment details or ID documents.
- Payment security: Juan 375 does not store full card numbers or GCash PINs on its own servers. Payment credentials are tokenized — we store a secure reference token, not the actual financial credential.
- Penetration testing: Juan 375 commissions independent security assessments of its platform infrastructure on a regular basis to identify and remediate vulnerabilities before they can be exploited.
- Incident response: Juan 375 maintains a data breach response procedure aligned with RA 10173 notification requirements. In the event of a breach affecting your personal data, you and the National Privacy Commission will be notified within the legally required timeframe.
While Juan 375 takes extensive precautions to protect your data, no online system can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact Juan 375 support immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act (RA 10173), you have specific legal rights regarding the personal data Juan 375 holds about you. Juan 375 is committed to honoring these rights promptly and without unnecessary bureaucracy. Here's what each right means in practice:
Right to Access
Request a copy of all personal data Juan 375 holds about you. We'll provide it in a readable format within the legally required timeframe.
Right to Correction
If any data we hold about you is inaccurate or outdated, you have the right to have it corrected. Contact support with the correction and supporting evidence.
Right to Erasure
Request deletion of your personal data when it's no longer necessary for the purpose collected. Regulatory retention requirements may limit deletion in some cases.
Right to Object
Object to the processing of your data for specific purposes — such as marketing communications — at any time. Your objection will be acted on immediately for marketing purposes.
Right to Block or Restrict
Request that processing of your data be restricted where you contest its accuracy or the lawfulness of its processing, while the matter is being investigated.
Right to Data Portability
Receive your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
To exercise any of these rights, send your request to support@juan375.click with the subject line "Data Rights Request – [Your Full Name]" and include your registered mobile number for account verification. Juan 375 will respond within 15 business days of receiving your verified request, as required under RA 10173.
If you believe Juan 375 has not handled your data rights request satisfactorily, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph.
Juan 375 is strictly for adults aged 21 years and above. We do not knowingly collect, store, or process personal data belonging to individuals below the age of 21. Registration on the platform requires date of birth disclosure, and age verification is enforced at the point of first withdrawal and may be triggered at any other point during your membership.
If Juan 375 becomes aware that personal data belonging to a minor has been collected — whether through misrepresentation during registration or any other means — we will immediately terminate the account, delete the associated personal data to the extent permitted by law, and if appropriate, refer the matter to relevant Philippine authorities.
If you are a parent or guardian and believe your child may have registered on Juan 375, please contact our DPO immediately at support@juan375.click. We will investigate and act on the report within 24 hours.
The Juan 375 platform may contain links to or integrations with third-party services — including game provider interfaces, payment gateway redirects, and informational resources. Juan 375's Privacy Policy does not extend to these third-party services. Once you leave the Juan 375 platform or interact with a third-party interface, the privacy practices of that third party apply.
Juan 375 carefully evaluates the privacy and security practices of all third-party service providers before integrating them into the platform and requires them to meet standards consistent with Philippine data protection law as a condition of their engagement. However, Juan 375 cannot be responsible for the independent privacy practices of these providers once you interact with them directly outside of the Juan 375 platform context.
If you have concerns about a specific third-party integration on Juan 375, contact our support team and we will clarify which provider is involved and what data they receive.
Juan 375 reviews this Privacy Policy regularly and updates it whenever our data practices change, when new legal obligations apply, or when we introduce new features that affect how personal data is collected or used. The date of the most recent revision is displayed at the top of this page.
When we make material changes — meaning changes that affect your rights or how we use your data in significant ways — we will notify active members at least 7 days before the change takes effect, via a notice on the platform and through your registered contact details where possible.
Minor clarifications and language updates that do not substantively change your rights or our data practices may be made without advance notice. Your continued use of Juan 375 after any updated Privacy Policy takes effect constitutes your acceptance of the revised policy. If you do not agree with a change, you should stop using the platform and may request deletion of your data subject to the retention requirements in Section 6.
Juan 375 has appointed a Data Privacy Officer (DPO) responsible for overseeing compliance with this policy and with RA 10173. The DPO is your primary point of contact for any privacy-related inquiry, data rights request, or complaint.
- Email: support@juan375.click — mark your subject line clearly as "Data Privacy Request" or "Privacy Inquiry"
- Live Chat: Available 24/7 on juan375.click — ask to speak with the Data Privacy team
- Response Time: Data rights requests — within 15 business days. General privacy inquiries — within 3 business days.
If your concern relates to a breach, data misuse, or an urgent matter affecting your security, please mark your message as "URGENT" and our team will escalate it for priority handling within the hour during business hours.
National Privacy Commission: If you are not satisfied with Juan 375's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC can be reached through their official government website at privacy.gov.ph.