Terms and Conditions – Juan 375 Online Casino Philippines

Welcome to Juan 375. These Terms and Conditions ("Terms") govern your access to and use of the Juan 375 platform, website, and all associated services available at juan375.click and any subdomains thereof (collectively, the "Platform"). By registering an account, making a deposit, or placing any wager on Juan 375, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

Juan 375 operates as an online gaming platform serving the Philippine market. The platform offers live casino games, online slots, Sabong, Color Game, card games, and associated promotions and features. These Terms apply to all users regardless of which section of Juan 375 they access.

These Terms constitute a legally binding agreement between you ("Member," "Player," or "User") and Juan 375. If you do not agree with any part of these Terms, you must not use the Juan 375 platform. Your continued use of the platform after any modification to these Terms constitutes your acceptance of the revised Terms.

To register and maintain an active account on Juan 375, you must meet the following eligibility requirements at all times:

• You must be at least 21 years of age. Juan 375 strictly prohibits access to anyone under this age. We reserve the right to request age verification documents at any time and to suspend accounts where age verification cannot be completed satisfactorily.
• You must be a resident of or physically located in the Philippines at the time of play. Juan 375 is designed exclusively for the Philippine market and is not available to residents of jurisdictions where online gaming is prohibited.
• You must not be currently self-excluded from Juan 375 or any related platform under a self-exclusion agreement.
• You must be acting on your own behalf and not as an agent, representative, or nominee for any third party.
• You must not be a current or former employee, officer, director, or affiliate of Juan 375 or any related entity without prior written approval.
• Your participation must be for entertainment purposes. Using the platform for money laundering, fraud, or any illegal financial activity is strictly prohibited and will result in immediate account closure and reporting to relevant Philippine authorities.

Each individual is permitted to hold only one account on Juan 375. Opening multiple accounts — whether under the same name, the same device, the same payment method, or the same household — is strictly prohibited. Juan 375 employs technical and manual review processes to identify duplicate accounts, and any accounts identified as duplicates will be closed with balances forfeited.

When registering, you agree to provide accurate, current, and complete information. This includes your full legal name, valid Philippine mobile number, and date of birth. Juan 375 reserves the right to verify this information against government-issued identification documents at any point, including before processing withdrawal requests above certain thresholds.

You are solely responsible for maintaining the confidentiality of your account login credentials. Juan 375 will not be liable for any losses arising from unauthorized access to your account resulting from your failure to keep your credentials secure. If you suspect your account has been accessed by an unauthorized third party, contact Juan 375 support immediately via live chat.

Juan 375 reserves the right to suspend, restrict, or close any account at its discretion if we have reasonable grounds to believe the account is being used in violation of these Terms, applicable Philippine law, or in a manner that poses a risk to the integrity of the platform or other members.

• Account usernames must not contain offensive, discriminatory, or misleading content.
• Sharing your account credentials with any other person is prohibited.
• Accounts that have been inactive for 12 consecutive months may be designated as dormant. Juan 375 will attempt to contact you before any dormancy policy is applied.

Juan 375 accepts deposits exclusively through the following Philippine-native payment methods: GCash, Maya, GrabPay, Coins.ph, BDO Online Banking, BPI Online Banking, UnionBank, InstaPay, PESONet, and Visa/Mastercard bank cards. All transactions are processed in Philippine Peso (PHP, symbol ₱).

The minimum deposit is ₱100 unless otherwise stated in an active promotion. There is no standard maximum single deposit limit, though Juan 375 reserves the right to apply transaction limits based on your account tier and verification status.

Deposits are credited to your Juan 375 wallet promptly upon confirmation from the payment provider. For GCash and Maya transactions, this is typically instantaneous. Bank transfer methods via InstaPay and PESONet may require up to one banking day depending on your bank's processing schedule.

Juan 375 does not accept deposits from third-party payment sources. The name on your payment method must match the name on your Juan 375 account. Deposits received from mismatched sources may be refunded, and the account may be subject to review. Juan 375 does not charge deposit fees on its end, though your payment provider may apply their own transaction fees.

Juan 375 is committed to processing withdrawals quickly and without unnecessary friction. The standard processing time for GCash and Maya withdrawals is under five minutes during normal operations. Other payment methods may require up to one business day.

The minimum withdrawal amount is ₱200. Withdrawals must be made to a payment method registered in your own name matching your Juan 375 account details. Withdrawals to third-party accounts are not permitted.

Juan 375 may request identity verification before processing withdrawals, particularly for first-time withdrawals, withdrawals above ₱50,000 in a 30-day period, or where our compliance review identifies unusual account activity. Verification typically requires a government-issued Philippine ID (e.g., PhilSys, passport, UMID, driver's license) and proof of the payment method used for deposits.

Withdrawals that cannot be processed due to incomplete verification will be held pending for up to 14 calendar days. If verification is not completed within this period, Juan 375 reserves the right to return funds to your deposit source after deducting any applicable bonus amounts as described in Section 6.

• Bonus funds that have not met wagering requirements are not withdrawable and are not included in your withdrawable balance.
• Juan 375 does not charge withdrawal fees. However, your bank or e-wallet provider may apply receiving fees.
• Withdrawal requests can be cancelled by the member before processing begins. Once processing has started, the request cannot be reversed.

Juan 375 offers various promotional bonuses including but not limited to: welcome deposit bonuses, weekly reload bonuses, daily cashback, free spins packages, referral bonuses, VIP tier rewards, and seasonal campaign promotions. All promotions are subject to these Terms and any specific terms stated on the Promotions page at the time of the offer.

Wagering Requirements: Most bonuses at Juan 375 carry a wagering requirement — a multiplier indicating how many times the bonus amount must be bet through on eligible games before the bonus converts to withdrawable cash. For example, a ₱1,000 bonus with a 20x wagering requirement requires ₱20,000 in total qualifying bets before the bonus is released. The wagering requirement is applied to the bonus amount only, not to the combined deposit plus bonus amount.

Eligible Games: Wagering requirements can typically be completed across Juan 375's slots lobby, live casino, Color Game, and card games. Certain game categories may contribute differently to wagering completion. The eligible games and contribution rates for each promotion are stated in the specific promotion terms on the Promotions page.

Bonus Expiry: All bonuses have an expiry period, typically 30 days from credit. Unmet wagering requirements and any remaining bonus balance at expiry are forfeited. The expiry period for each promotion is stated in its specific terms.

• Only one bonus can be active per account at a time unless otherwise stated in a specific promotion.
• Juan 375 reserves the right to withdraw, modify, or cancel any promotion at any time with reasonable notice.
• Bonus abuse — including the use of multiple accounts, coordinated wagering designed to exploit bonus terms, or any other activity deemed abusive at Juan 375's discretion — will result in bonus forfeiture and may result in account closure.
• Cashback credited as part of the daily live casino cashback promotion is issued as withdrawable cash with no wagering requirement, unless otherwise stated in the specific promotion terms.
• Free spin winnings are subject to the wagering requirements stated on the relevant promotion page.

All games available on Juan 375 use certified Random Number Generator (RNG) systems or live human dealers operating under supervised conditions. Game outcomes are determined fairly and impartially. Juan 375 does not manipulate game results, adjust RTP rates based on individual player sessions, or alter outcomes in response to prior wins or losses.

Return to Player (RTP) rates for all slot games are published in the game's information panel. These rates represent the expected long-term payout percentage and are verified by independent testing laboratories. Actual short-term results will vary — this is the inherent nature of games of chance.

In the event of a technical malfunction, a game round is considered void if it cannot be completed due to a system failure on Juan 375's end. Bets placed on void rounds are refunded to your wallet. If a technical issue causes an incorrect outcome to be displayed, the system's internal records are the authoritative source of the actual result. Juan 375 will correct any payout errors as soon as they are identified.

• Members may not use any software, tool, or artificial intelligence system to automate gameplay or gain an unfair advantage over other players or the platform.
• For Sabong, bets are placed on scheduled cockfight events streamed from licensed Philippine arenas. Juan 375 does not control fight outcomes. Bets are settled based on the official result declared by the arena operator.
• Minimum and maximum bet limits apply per game and are displayed within the game interface. Bets placed outside these limits may be voided.
• Disputes about game results must be submitted within 14 days of the session date. Juan 375 will investigate using server-side session logs and respond within 5 business days.

Juan 375 is committed to responsible gaming as a genuine operational practice. We provide tools to help members manage their gaming activity and recognize when it may be affecting their wellbeing negatively.

The following responsible gaming tools are available to all members from their account settings, effective immediately upon activation with no delay or waiting period required:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit. Limits can be reduced immediately; increases take 24 hours to take effect to provide a cooling-off period.
• Session Time Limits: Set a maximum session duration. When the limit is reached, you will be automatically logged out.
• Loss Limits: Cap your net losses within a defined period. Once your loss limit is reached, you cannot place further wagers until the next period begins.
• Self-Exclusion: Request a temporary exclusion (1 week, 1 month, 3 months, 6 months) or permanent self-exclusion. During an exclusion period, your account is locked and no deposits or wagers are possible. Permanent exclusion is irreversible.
• Reality Checks: Configure periodic reminders during active sessions showing how long you've been playing and your net result for the session.

If you feel that your gaming is becoming a problem, Juan 375 encourages you to use these tools and to seek professional support. Resources are listed on our Responsible Gaming page. Juan 375 staff are trained to recognize signs of problem gambling and are authorized to initiate responsible gaming conversations with members where appropriate.

Juan 375 processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. By using the platform, you consent to the collection and processing of your personal data as described in our Privacy Policy, which forms part of these Terms by reference.

Personal data collected includes: registration information, identity verification documents, transaction records, gameplay logs, device and browser identifiers, and communication history with our support team. This data is used for account management, regulatory compliance, fraud prevention, and improving the platform experience.

Juan 375 does not sell your personal data to third parties. Data is shared only with service providers directly necessary to operate the platform (payment processors, game providers, identity verification services) and with Philippine regulatory and law enforcement authorities when legally required.

You have the right to request access to, correction of, or deletion of your personal data held by Juan 375, subject to regulatory retention requirements. Submit such requests to support@juan375.click with your account details and the specific request. Juan 375 will respond within the timeframe required by applicable Philippine law.

The following actions are prohibited on Juan 375 and will result in immediate account suspension, permanent termination, forfeiture of balances, and where applicable, reporting to Philippine law enforcement authorities:

• Registering more than one account or using another person's account.
• Providing false identity information or using fraudulent identification documents during verification.
• Using the platform to launder money or facilitate any financial crime as defined under Philippine law.
• Using automated bots, scripts, or artificial intelligence tools to conduct gameplay or exploit game mechanics.
• Deliberately exploiting software bugs, glitches, or system errors for financial gain. Any winnings derived from identified glitches will be voided.
• Colluding with other players or with platform staff to gain an unfair advantage.
• Engaging in chargebacks on deposits through your payment provider. Initiating unauthorized chargebacks constitutes fraud and will result in account termination and legal action.
• Harassing, threatening, or using abusive language toward Juan 375 staff or other members via any communication channel.
• Attempting to access Juan 375 systems through any means other than the standard platform interface, including hacking or unauthorized API access.

Juan 375 provides the platform on an "as available" basis. While we work hard to maintain consistent uptime and performance, we do not guarantee uninterrupted access to the platform. Scheduled and emergency maintenance periods may be necessary and will be communicated in advance wherever reasonably possible.

To the maximum extent permitted by applicable Philippine law, Juan 375's total liability to any member for any claim arising out of or related to the use of the platform is limited to the amount deposited by that member in the 30 days preceding the event giving rise to the claim. Juan 375 shall not be liable for any indirect, consequential, incidental, or punitive damages.

Juan 375 is not liable for losses arising from:

• Internet connection failures, device malfunctions, or browser compatibility issues on the member's end.
• Unauthorized access to a member's account resulting from the member's failure to secure their credentials.
• Force majeure events including natural disasters, government actions, power outages, or third-party service disruptions beyond Juan 375's reasonable control.
• The member's voluntary decision to participate in games of chance, which by nature involve the risk of financial loss.

Juan 375 reserves the right to update or modify these Terms at any time. When material changes are made, Juan 375 will notify active members through a notice on the platform and, where possible, via the contact information associated with their account, at least 7 days before the changes take effect.

Minor updates — such as formatting corrections, clarifications that do not substantively change existing rights, or updates required for regulatory compliance — may be made without advance notice. The date of the most recent revision is displayed at the top of this page.

Your continued use of Juan 375 after the effective date of any revised Terms constitutes your acceptance of those revisions. If you do not agree with the revised Terms, you should stop using the platform and may request a withdrawal of your available balance before the new Terms take effect.

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of Juan 375 shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Before initiating any formal legal proceedings, members are encouraged to contact Juan 375 support to resolve the issue informally. Juan 375 commits to responding to dispute notices within 5 business days and to working in good faith toward an amicable resolution wherever possible.

Language of proceedings: all formal communications, dispute notices, and legal documents in connection with Juan 375 shall be in English or Filipino (Tagalog), at the election of the member.

If you have questions about these Terms, need clarification on a specific provision, or want to submit a formal dispute or data rights request, you can reach Juan 375 through the following channels:

• Live Chat: Available 24/7 from any page on juan375.click. Staffed by Filipino agents who can address most issues in real time.
• Email: support@juan375.click — for formal written requests, identity verification inquiries, and dispute submissions. Expected response time: within 2 business days.
• FAQ: Many common questions are answered on our FAQ page.

For responsible gaming support and referrals to counseling resources, visit our Responsible Gaming page. For data privacy inquiries specifically, address your correspondence to our Data Privacy Officer at the email above, clearly marked "Data Privacy Request."